ServiceNow Analyst /
Administrator (Farmingdale,
NY 11735)
Resumes without full
name and current address (city and state a minimum) will not be reviewed.
Resumes with
abbreviated career history or only partial career history will not be
considered
Resumes
from outside of the United States will not be reviewed
Overview:
The ServiceNow Analyst / Administrator will be responsible for
partnering cross functionally with various departments to develop and implement
high quality, efficient and repeatable processes company-wide in the area of
Collaboration Solutions.
Responsibilities:
·
Responsible for overall maintenance and assures
proper usage of ServiceNow. Perform general support for the ServiceNow system
via Incidents and Request Tasks submitted by end users.
·
Perform requirements gathering, business
analysis, technical specifications and solution design for ServiceNow
enhancement projects. Perform ServiceNow implementation tasks such as
configuration, scripting, integration, and testing.
·
Create and maintain ServiceNow Reports and
Dashboards.
·
Maintain a known error database and maintain,
update and post documented workarounds and permanent solutions into ServiceNow
Knowledge Base.
·
Set up training sessions and lead the training
of users as needed for ServiceNow or other systems.
·
Establish, document and set the example for best
practices of developing, configuring and maintaining ServiceNow.
·
Develops UI Forms, Fields, Notifications,
Workflows and JavaScript Code.
·
Assist in the gathering of tool metrics.
·
Use scripting Tools and ServiceNow Functionality
to Create Scripts to Automate Routine Workflow Tasks for IT. Configuration and
customization of ServiceNow workflows.
·
Maintain LDAP Configuration for user, group, and
role based access to ServiceNow applications.
·
Prepares and promotes Update Sets to Test and
Production environments following a Change Management process
·
Research and deploy new releases, upgrades,
patches, cloning and activating plug-ins and/or enhancements into ServiceNow.
·
Coordinate with cross functional areas to
identify automated workflow for ServiceNow requests.
·
Interact with and collaborate the work of
offshore consultants.
·
Develop clear and concise business, process and
technical documentation and use the ServiceNow Knowledge Base.
·
Articulates technical concepts using easily
understandable business language.
·
Use business rules, client scripts, and UI
polices to update application requirements.
·
Works directly with IT management to align
ServiceNow with IT organization strategy.
·
Create and modify all request workflows both for
both internal and external vendors.
·
Leverage and promote best practices and process
frameworks, such as the Information Technology Infrastructure Library (ITIL) to
drive continual process improvement using ServiceNow framework.
Requirements:
·
Bachelor’s Degree or the equivalent years of
business experience is required. Certifications such as ServiceNow Admin, ITIL,
MCSE, MCDST, MCTS, A+ preferred.
·
Minimum of two years of working experience with
ServiceNow required.
·
Minimum of three years of development/scripting
experience or equivalent education required.
·
Excellent English verbal, written and
documentation skills are a must have.
·
Working Knowledge of ServiceNow modules such as
Service Catalog, Incident, Change, Problem, Project and Portfolio Management,
Asset Management and Knowledge.
·
Ability to analyze and diagnose problems quickly
to come up with workable solutions and the ability to exercise initiative to
resolve and follow-up on problems required.
·
Knowledge of LDAP and Active Directory Structure
preferred.
This is a permanent,
full time position; NOT A CONTRACT. All candidates MUST be local to
Farmingdale, L.I., NY. Please do not apply if you are not local, even if you
would pay your own relocation.
All candidates must
be legally eligible to work in the United States without sponsorship and must
reside locally. Sorry, no Visa sponsorship or Transfers at this time. No 3rd
Party Recruiters unless you represent a local candidate with ALL of these
qualifications
RESUMES FROM OUTSIDE OF THE
LOCAL AREA WILL NOT BE READ
