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Wednesday, February 14, 2018

Help Desk Technician (Smithtown, NY 11787)

Help Desk Technician (Smithtown, NY 11787)

The Support Center Level 1 Technician position is a mid-level technical position based in Smithtown, NY. This group is focused on resolving issues remotely for our nationwide client base. The Help Desk Technician responds to, resolves and escalates incoming technical client issues and requests submitted by phone or e-mail.

  • Provide expert remote desktop support, expert systems administration, and intermediate to advanced systems engineering support with a focus on:
  •    - Service delivery quality
  •    -Technical excellence
  • Drive to meet and exceed organizational goals for: Utilization, Customer Satisfaction, First Contact Resolution Rate and Average Speed to Answer
  • Demonstrate strong customer service skills to provide phone support including:
  •    -Listening to the customer to gain an accurate understanding of the situation.
  •    -Being empathetic to the customer’s situation and having a sense of urgency to    resolve the issue.
  •    -Producing accurate, detailed documentation at the client, problem and incident level.
  •    -Resolving conflict.
  • Follow task creation, work, closure, and escalation procedures.
  • Excel in the areas of: Remote troubleshooting, Client Service Skills, Professionalism and Punctuality.
  • Will have current Call Center / Help Desk experience.
  • Current experience with troubleshooting and providing remote technical support in Windows environments:
  •    -Current desktops, laptops, servers and networking basics.
  •    -Current Windows Desktop Operating Systems.
  •    -Current Windows Server Operating Systems and services.
  •    -Common desktop applications including Microsoft Office Suite.
  •    -Common TCP/IP services including HTTP, FTP, DNS, and DHCP.
  • Hands-on software and hardware troubleshooting experience.
  • Strong interpersonal, written and oral communication skills, attention to detail.
  • Ability to present ideas and solutions in user-friendly language.
  • Highly self-motivated and directed.
  • Proven analytical and problem-solving abilities.
  • Strong customer service orientation.
This is a permanent, full time position; NOT A CONTRACT
All candidates MUST be local to Smithtown, L.I., NY. Please do not apply if you are not local, even if you would pay your own relocation.

All candidates must be legally eligible to work in the United States without sponsorship and must reside locally. Sorry, no Visa sponsorship or Transfers at this time. No 3rd Party Recruiters unless you represent a local candidate with ALL of these qualifications


Thursday, February 8, 2018

Project Manager, Enterprise PMO (Farmingdale, NY 11735)

Project Manager, Enterprise PMO (Farmingdale, NY 11735)

Resumes without full name and current address (city and state a minimum) will not be reviewed.
Resumes with abbreviated career history or only partial career history will not be considered

The Enterprise Project Manager (PMP Certified) manages all aspects of large projects and programs from initiation to completion. Defines scope, facilitates meetings, obtains resources and budget, develops project schedules, identifies risks and mitigation plans, monitors performance, reports status, supports implementation and transitions deliverables to operational support.

·        Develops project plans including timelines and resource allocation in a cross-functional manner. Always drives team to adhere to plan.
·        Will be called upon to provide vision for the design and development of new and innovative solutions.
·        Leads and manages teams of IT personnel on multiple projects. Performs and leads product evaluations and proof of concepts for new technologies. Manages scope of work; recognizes changes in scope and works with department heads for project control scope with a focus on deliverables
·        Manages all aspects of large cross functional IT projects including build vs. buy analysis, software selection, infrastructure requirements and build outs, development and system integrations.
·        Will provide estimates on deliverables for proposed solutions and will be accountable for same
·        Provides hands-on project implementation assistance including troubleshooting and problem resolution
·        Communicates project status to all stakeholders including project team and management on a regular basis.
·        Drives quality control on all implementations while meeting or exceeding customer expectations and striving for zero defects.
·        Participates in and leads project development meetings and provides input on possible solutions, pit falls and issues regarding proposed initiatives.
·        Advocates for the Project Sponsor, representing their goals and exerting a positive influence on the Team.
·        Participates in development of new and existing EPMO Methods and Procedures. Responsible for developing, maintaining and approvals of project documents such as the Charter, Project Plan, Change Request and Lessons Learned, etc.
·        Leads implementation and integration of COTS (commercial off-the-shelf) applications into legacy systems.
·        Leads implementation and integration of Cloud-Based, Anything as a Service (XaaS) Solutions
·        Research and maintain knowledge of emerging technologies and possible applications to the firm’s business challenges. Acts as an internal consultant, advocate, mentor and change agent.
·        Participation in special projects and performs additional duties as required

·        Bachelor’s Degree in Computer Science, Master’s Degree preferred.
·        PMP Certification required
·        Minimum of five years’ experience in Project Management demonstrating growth in capabilities and responsibilities required; ideally while working in an Enterprise-wide Project Management Office (PMO)
·        Strong Microsoft Project or similar tools and Formal Project Management Principles Required.
·        Experience leading large scale projects in very large multi-site environments is required.
·        Will have experience Implementing and Integrating Cloud Based, (XaaS: Anything as a Service) Solutions.
·        Experience leading mid to large scale projects required.  Experience working with a Project Portfolio Management (PPM) Tool preferred. Experience managing programs preferred.
·        Must have strong, current Full Life Cycle Project Management experience
·        Experience implementing and integrating large complex COTS (commercial off-the-shelf) applications.
·        Systems integration and management experience is preferred along with experience managing geographically dispersed teams. Acquisition integration experience a plus.
·        SAP ERP experience a plus.
·        Organizational Change Management experience (ADKAR or Conner Methodology) a plus.
·        Will have experience managing multiple projects simultaneously with full responsibility for overall project requirements
·        Must have excellent time management and organizational skills along with strong leadership, management experience and interpersonal and team building skills.
·        Ability to integrate and implement complex software solutions required.
·        Excellent English oral, written and presentation communication skills are an absolute must

This is a permanent, full time position. All candidates MUST be local to Farmingdale, Long Island, NY. Do not apply if you are not local, even if you would pay your own relocation. Relocation will not be considered.

All candidates must be legally eligible to work in the United States without sponsorship and must reside locally. Sorry, no Visa sponsorship or Transfers at this time. No 3rd Party Recruiters unless you represent a local candidate with all of these qualifications


About Me

Merrick, NY, United States
Executive Recruiter with over 30 year's of experience. Currently I'm the Managing Director of BryceNet, Inc., a boutique Executive Search Firm based in Long Island, NY. The firm specializes in Information Technology, primarily in the New York Metropolitan area. I had previously been with CompuSearch/Management Recruiters (Aug 1984 - Mar 2010). While at MRI,I had been the number one Account Executive in the nation numerous times, and I wasconsistently among the top 5 Account Executives nationwide. I was the first and only Account Executive to reach 6 million dollars of production; I had also been named the #2 Account Manager for the Decade of the '90's. I had consistently lead the Woodbury office to its position as the #1 Office in the nation. Prior to that, I served 9 years in the U.S. Marine Corps. While in the Military, I received a full scholarship to college through the Marine Enlisted Commissioning Education Program. Philosophy: I will always do what is in the best interest of everyone involved. I will never try to force a situation if it not a win-win for both the employer and candidate.