Help Desk Specialist (Video / CCTV) (Woonsocket, RI 02895)

Help Desk Specialist (Video / CCTV) (Woonsocket, RI 02895)

• Resumes without full name and current address (city and state a minimum) will not be reviewed.
• Resumes with abbreviated career history or only partial career history will not be considered
• Resumes from outside of the United States will not be reviewed                  

Overview:

The On-Site Support Specialist position is a mid-level technical position providing support for our Video Systems products to a high-profile firm in Woonsocket, RI. In this role, the on-site specialist will be a daily support presence at the client’s corporate location, acting as an extension of our support team dedicated solely to this client. Will be assigned as the primary point of contact, solving their technical problems and helping them get the most out of their video technology. This role requires a high level of customer service while along with a technical skillset.

Responsibilities:

• Take responsibility for smooth running of all proprietary video systems.
• Evaluate system performance and report any issues or trends; proactive approach.
• Help maintain and implement our video technology and perform daily checks of video equipment.
• Provide technical support inclusive of troubleshooting and repair of video hardware and software related issues, including peripheral devices, connectivity to local and wide area networks. Setup of new equipment based on a standard configuration.
• Perform analysis and diagnosis and resolution of complex issues and recommend and implement corrective solutions.
• Take ownership of issues and professionally manage them through resolution.
• Fielding service requests via a ticketing system, email and over the phone. Log relevant incident/service request details per support procedures. Ensure tickets are updated at all times until issues are resolved.
• Interface with support, development and management teams.
• Maintain and develop a professional level of understanding of our core technologies and products.
• Maintain integrity of stores that are listed in Central Management (CM) database. Assist with setup of analytic cameras in CM as needed.
• Configure cameras as needed to ensure proper storage is met per compliance requirements.
• Assist with ensuring remote connectivity is established as new units are set up in CM.

Requirements:

• Current experience troubleshooting and providing remote technical support in a Help Desk or Call Center environment
• Self-motivated and directed with the ability to effectively prioritize and execute tasks; able to work independently and within a team.
• Strong customer service orientation.
• Analytical and problem-solving abilities, with keen attention to detail.
• Knowledge of CCTV systems including HVR/NVR equipment and Analog/IP camera ONVIF and H.264 streaming a deciding plus.
• 2+ years of experience troubleshooting Linux and Windows Desktop Operating Systems a plus.

This is a permanent, full time position. All candidates MUST be local to Woonsocket, RI. Do not apply if you are not local, even if you would pay your own relocation. Relocation will not be considered.

All candidates must be legally eligible to work in the United States without sponsorship and must reside locally. Sorry, no Visa Sponsorship or Transfers at this time. No 3rd Party Recruiters unless you represent a local candidate with all of these qualifications

RESUMES FROM OUTSIDE OF THE US WILL NOT BE READ

Legal Counsel, Insurance (Island Park, NY 11558)

Legal Counsel, Insurance (Island Park, NY 11558)

Nationwide Insurance Firm (B2B Auto/Transportation/Shipping) is seeking an experienced Legal Counsel with strong, current experience in Commercial Insurance Coverage. Will have current experience with an Insurance Carrier.

Responsibilities:

• Analysis of Insurance Coverage for Shipping, Transportation and Commercial Auto Industries
• Responsible for drafting complicated opinions, motions and legal memoranda in a clear, concise manner
• Examination and preparation of policy endorsements
• Contact and coordinate with external professional agencies and judiciary based on requirements of company.
• Take part in amendment and deliberation of important rules and regulations of company.
• Will use current knowledge and experience with local and national declaratory judgment proceedings
• Will conduct research and stay current on any updates to Federal and State regulations

Requirements:

• JD Degree a must have
• Must have strong, current experience with Commercial Auto Insurance Coverage
• Able to work in a fast paced environment while managing multiple projects and priorities
• Will have exceptional English communication skills, be a skilled communicator and a team player

This is a Permanent, Full Time Position, NOT A CONTRACT

All Candidates MUST be local to Island Park, L.I., NY

Please do not apply if you are not local, even if you would pay your own relocation.

Relocation is NOT offered.

All candidates MUST be legally eligible to work in the United States without sponsorship and must reside locally. Sorry, NO Visa sponsorships or Transfers at this time. No 3rd Party Recruiters unless you represent a local candidate with these qualifications

RESUMES FROM OUTSIDE OF THE US WILL NOT BE READ

Help Desk Technician (Smithtown, NY 11787)

Help Desk Technician (Smithtown, NY 11787)

Overview:

The Support Center Level 1 Technician position is a mid-level technical position based in Smithtown, NY. This group is focused on resolving issues remotely for our nationwide client base. The Help Desk Technician responds to, resolves and escalates incoming technical client issues and requests submitted by phone or e-mail.

Responsibilities:

• Provide expert remote desktop support, expert systems administration, and intermediate to advanced systems engineering support with a focus on: 
• ---Service delivery quality 
• ---Technical excellence
• Drive to meet and exceed organizational goals for: 
• Utilization, Customer Satisfaction, First Contact Resolution Rate and Average Speed to Answer
• Demonstrate strong customer service skills to provide phone support including:
• Listening to the customer to gain an accurate understanding of the situation.
• Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue.
• Producing accurate, detailed documentation at the client, problem and incident level.
• Resolving conflict.
• Follow task creation, work, closure, and escalation procedures.
• Excel in the areas of: Remote troubleshooting, Client Service Skills, Professionalism and Punctuality.

Requirements:

• Will have current Call Center / Help Desk experience.
• Current experience with troubleshooting and providing remote technical support in Windows environments:
• ---Current desktops, laptops, servers and networking basics.
• ---Current Windows Desktop Operating Systems.
• ---Current Windows Server Operating Systems and services.
• ---Common desktop applications including Microsoft Office Suite.
• ---Common TCP/IP services including HTTP, FTP, DNS, and DHCP.
• Hands-on software and hardware troubleshooting experience.
• Strong interpersonal, written and oral communication skills, attention to detail.
• Ability to present ideas and solutions in user-friendly language.
• Highly self-motivated and directed.
• Proven analytical and problem-solving abilities.
• Strong customer service orientation.

This is a permanent, full time position; NOT A CONTRACT

All candidates MUST be local to Smithtown, L.I., NY. Please do not apply if you are not local, even if you would pay your own relocation.

All candidates must be legally eligible to work in the United States without sponsorship and must reside locally. Sorry, no Visa sponsorship or Transfers at this time. No 3rd Party Recruiters unless you represent a local candidate with ALL of these qualifications

RESUMES FROM OUTSIDE OF THE US WILL NOT BE READ