Sr. Network Engineer
Overview:
• Technical support resource for network related problems.
• Solid, current Cisco experience is a must have
• Recommends solutions to networking problems to improve performance.
• Sets up, maintains, tests, and troubleshoots data and voice networking equipment, PC's and servers. Tests systems in a laboratory setting to ensure proper operation.
Responsibilities:
• Will oversee network security, routers, etc.
• Monitors voice and data network systems and provides technical support for network related problems.
• Recommends solutions to voice and data networking problems to improve performance.
• Develop and maintain knowledge of voice and data hardware and software in use to maximize efficiency of the network and users' utilization of them.
• Reports problems with systems to appropriate administrator in a timely and efficient manner in an effort to keep down time to a minimum.
• Supports desktop and laptop hardware and operating systems.
• Sets up new PCs, upgrades PCs and laptops.
• User maintenance: adds, changes, and deletes from the system.
• Responsible for running and verifying backups for UNIX and/or Windows systems.
• Will participate in special projects and perform other duties as required
• Responsible for complying with standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with Company policies and procedures.
Experience Needed:
• Minimum of 3 years experience with data networks and security systems.
• Sensitive to matters/information of a confidential nature
• Should have a broad knowledge of network design and devices.
• Firm grasp of Cisco IOS and Juniper firewalls.
• Knowledge of and experience with Windows operating system and standard desktop software packages.
• Cisco CCNA Certification is highly preferred.
This is a permanent, full time position.
All candidates MUST be local to Suffolk County, L.I., NY
Please do not apply if you are not local, even if you would pay your own relocation.
Relocation is NOT offered.
Tuesday, July 27, 2010
Sales Rep, Contract Staffing Services (NY City)
Sales Rep, Contract Staffing
Overview
• This position is responsible for all sales activities, from lead generation through close within the NY Metro area.
• Develops and implements agreed upon Marketing Plan which will meet both personal and business goals of an expanding customer base in the NY Metropolitan area.
• Work with management and support teams to achieve customer satisfaction, revenue generation, and long-term account goals in line with company vision and values.
• Expand upon existing client base and develop new clients primarily within the Financial, Insurance and HealthCare verticals in the NY Metro area.
Responsibilities:
• Responsible for the sales of Staffing and Recruiting Services (Primarily Contract Services) in the NY Metropolitan area.
• Demonstrates the ability to carry on a business conversation with business owners and decision makers at all levels.
• Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers in line with their business needs.
• Gain the complete understanding of pricing and proposal models.
• Maximizes all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors.
• Keeps current re: inventory of personnel by reviewing internal candidates’ capabilities, potential and ideal work environment.
• Responsible for sourcing and developing client relationships and referrals.
• Develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling on business owners, direct mail, email, and networking…
• Creates and conducts effective proposal presentations and RFP responses that identify prospects business problems, the effects of the problems, and the firm’s solutions to their problems.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented.
Internal / External Cooperation:
• Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.
• Demonstrate ability to interact and cooperate with all company employees.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Maintain professional internal and external relationships that meet company core values.
• Proactively establish and maintain effective working team relationships with all support departments.
This is a permanent, full time position.
All candidates MUST be local to NY City.
Please do not apply if you are not local, even if you would pay your own relocation.
Relocation is NOT offered.
Overview
• This position is responsible for all sales activities, from lead generation through close within the NY Metro area.
• Develops and implements agreed upon Marketing Plan which will meet both personal and business goals of an expanding customer base in the NY Metropolitan area.
• Work with management and support teams to achieve customer satisfaction, revenue generation, and long-term account goals in line with company vision and values.
• Expand upon existing client base and develop new clients primarily within the Financial, Insurance and HealthCare verticals in the NY Metro area.
Responsibilities:
• Responsible for the sales of Staffing and Recruiting Services (Primarily Contract Services) in the NY Metropolitan area.
• Demonstrates the ability to carry on a business conversation with business owners and decision makers at all levels.
• Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers in line with their business needs.
• Gain the complete understanding of pricing and proposal models.
• Maximizes all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors.
• Keeps current re: inventory of personnel by reviewing internal candidates’ capabilities, potential and ideal work environment.
• Responsible for sourcing and developing client relationships and referrals.
• Develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling on business owners, direct mail, email, and networking…
• Creates and conducts effective proposal presentations and RFP responses that identify prospects business problems, the effects of the problems, and the firm’s solutions to their problems.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented.
Internal / External Cooperation:
• Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.
• Demonstrate ability to interact and cooperate with all company employees.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Maintain professional internal and external relationships that meet company core values.
• Proactively establish and maintain effective working team relationships with all support departments.
This is a permanent, full time position.
All candidates MUST be local to NY City.
Please do not apply if you are not local, even if you would pay your own relocation.
Relocation is NOT offered.
Wednesday, July 14, 2010
Senior Technical Business Analyst - Melville, NY
Experience with Client/Server, Web Enabled (eCommerce/Internet/Intranet) Applications (i.e. Web-Site Design, Development); JAVA, SDLC; Client Interaction…
Responsibilities:
• Be responsible for assessment of business needs and developing high-level requirements that align with business goals and objectives
• Utilize business and technical knowledge to work with business representatives and technical development team to determine business application integration needs and requirements
• Work closely with sales, implementations and the IT groups to provide detailed knowledge of current software and program functions
• Develop and maintain high-level and detailed requirements for system enhancements and new functionality that describe user and client needs as well as steps to develop and modify the current application
• Interact with all levels of the organization, including client facing relationships
Requirements:
• Must have experience working in a Java environment
• Strong analytical and problem solving skills
• Strong verbal and written communication skills
• Good understanding of relational databases (Oracle/SQL)
• Experience using querying tools (Oracle SQL Developer)
• Experience interacting with external clients directly
• Proficiency in client-server database applications, database design, entity-relationship model, database processing normalization
• Must be disciplined in the full product lifecycle (SDLC) of application design, development, implementation and support for enterprise wide critical applications
• Bachelors Degree in Business Administration, Computer Science or Engineering
This is a permanent, full time position. Please do not apply (or refer) unless authorized to work in the US.
All candidates must be either US Citizens or US Permanent Residents
All candidates MUST be local to Suffolk County, Long Island, NY.
Please do not apply if you are not local, even if you would pay your own relocation.
Relocation is NOT offered.
Responsibilities:
• Be responsible for assessment of business needs and developing high-level requirements that align with business goals and objectives
• Utilize business and technical knowledge to work with business representatives and technical development team to determine business application integration needs and requirements
• Work closely with sales, implementations and the IT groups to provide detailed knowledge of current software and program functions
• Develop and maintain high-level and detailed requirements for system enhancements and new functionality that describe user and client needs as well as steps to develop and modify the current application
• Interact with all levels of the organization, including client facing relationships
Requirements:
• Must have experience working in a Java environment
• Strong analytical and problem solving skills
• Strong verbal and written communication skills
• Good understanding of relational databases (Oracle/SQL)
• Experience using querying tools (Oracle SQL Developer)
• Experience interacting with external clients directly
• Proficiency in client-server database applications, database design, entity-relationship model, database processing normalization
• Must be disciplined in the full product lifecycle (SDLC) of application design, development, implementation and support for enterprise wide critical applications
• Bachelors Degree in Business Administration, Computer Science or Engineering
This is a permanent, full time position. Please do not apply (or refer) unless authorized to work in the US.
All candidates must be either US Citizens or US Permanent Residents
All candidates MUST be local to Suffolk County, Long Island, NY.
Please do not apply if you are not local, even if you would pay your own relocation.
Relocation is NOT offered.
NOC Manager (Suffolk County, NY)
QUALIFICATIONS:
This role requires a skilled, independent, creative smart person who is familiar with the use of process management tools, techniques, and NOC best practices. The ideal candidate will be assertive, efficient and capable of working with multiple clients in a fast paced environment. The successful candidate will have the ability to plan ahead, set goals, prioritize, and manage multiple teams performing complex mission critical tasks simultaneously while maintaining an organized work environment.
This position requires a self motivated team player who has specific process experience and skills, is analytical, strong management skills and a strong work ethic.
The NOC Manager is responsible for:
• Leading the strategic and tactical activities to provide ongoing implementation of NOC best practices
• Meeting all customer SLAs within budget
• Creating the vision and direction for NOC Operations
• Ensuring the NOC remains an efficient and effective component of our IT Support operations
AREAS OF RESPONSIBILITY:
Manages and develops NOC processes.
• Ensure standard operating procedures are maintained and executed
• Identify areas for improvement within the NOC environment and recommend enhancements for implementation
• Develops internal processes and solutions to track requirements, performance, and results regarding the delivery of services.
• Develop standard processes and procedures for call handling, escalations, change management, workflows and system maintenance
• Provide regular status reports and project information to the Management team including regular network trends and statistics and overall health and metrics for each client
• Collaborate with operations and field engineering teams to establish and document Network Standards and operational procedures to support all product offerings and meet SLA guidelines and stakeholder expectations. Participate in evaluating new potential technologies and products
• Ability to define, implement and enforce configuration management and change management policies and practices
Manages technical staffing requirements.
• Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
• Manages shifts and scheduling to ensure proper coverage.
• Ensure on-call rotations and backup onsite support needs are covered
• Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
• Determines when training is needed for both current solutions and new solutions, and coordinates training sessions. Training can range from formal external training to informal “lunch and learn."
• Manage vendor certification process and requirements.
• Provide procedural training to staff
• Perform performance objectives and performance reviews with all team members quarterly
• Ability to select, interview, and present final candidate(s) as potential members of NOC Operations staff
SPECIFIC RESPONSIBILITIES:
NOC Management:
• Overall management of the NOC. Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
• Continually monitor, test, track and report results to management
• Management of NOC resources and backup pool resources
• Identify and interview candidate(s) for the network operations and implementation teams
Process/Procedures:
• Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
• Ensure processes and procedures for common functions (e.g.: Reporting, Patches, Updates, Call Answering/Handling, Training) are in place to support scalable growth.
• Create a “how to" guide for installation/setup of services
• Ensure proper implementation of changes to operational procedures including review and training of NOC staff
• Create, implement and manage an on-boarding process for all new clients
• Manage the creation and maintenance of network diagrams and detailed site documentation
Reporting:
• Generate key reports for management including but not limited to: system availability, service level agreements, uptime and call handling
• Ensure that reports are accurate and delivered on time.
Routine Administrative tasks:
• Monitor work queues to ensure 100% compliance with SLAs
• Ensure that operators are working issues as efficiently and accurately as possible
• Daily review of the NOC Shift Turnover Report to ensure that tasks (e.g.: performing backups, checking status of current jobs, processing files) are consistently completed on time.
• Demonstrate an in-depth understanding of partner contract nuances to execute programs effectively
Requirements for this position also include:
• Excellent leadership qualities
• Demonstrated history of successfully leading teams
• Excellent skills in developing processes and procedures
• Excellent oral communication skills
• Excellent writing and presentation skills
• Bachelors Degree
• 5-7 years of experience in Telecom industry, or 7-10 years experience in related industry
• 3-5 years of management experience
• Industry certifications are a plus
• Experience providing superior customer service.
• Experience with network monitoring reporting software.
• High energy and enthusiasm
• High attention to detail
• Must be a self-starter, highly motivated and possess a strong work ethic
• Flexible and able to function in a “hands-on" environment
• Positive and professional image
• Experience with external clients and managing a network operations center preferred
This is a permanent, full time position. Please do not apply (or refer) unless authorized to work in the US.
All candidates must be either US Citizens or US Permanent Residents
All candidates MUST be local to Suffolk County, Long Island, NY.
Please do not apply if you are not local, even if you would pay your own relocation.
Relocation is NOT offered.
This role requires a skilled, independent, creative smart person who is familiar with the use of process management tools, techniques, and NOC best practices. The ideal candidate will be assertive, efficient and capable of working with multiple clients in a fast paced environment. The successful candidate will have the ability to plan ahead, set goals, prioritize, and manage multiple teams performing complex mission critical tasks simultaneously while maintaining an organized work environment.
This position requires a self motivated team player who has specific process experience and skills, is analytical, strong management skills and a strong work ethic.
The NOC Manager is responsible for:
• Leading the strategic and tactical activities to provide ongoing implementation of NOC best practices
• Meeting all customer SLAs within budget
• Creating the vision and direction for NOC Operations
• Ensuring the NOC remains an efficient and effective component of our IT Support operations
AREAS OF RESPONSIBILITY:
Manages and develops NOC processes.
• Ensure standard operating procedures are maintained and executed
• Identify areas for improvement within the NOC environment and recommend enhancements for implementation
• Develops internal processes and solutions to track requirements, performance, and results regarding the delivery of services.
• Develop standard processes and procedures for call handling, escalations, change management, workflows and system maintenance
• Provide regular status reports and project information to the Management team including regular network trends and statistics and overall health and metrics for each client
• Collaborate with operations and field engineering teams to establish and document Network Standards and operational procedures to support all product offerings and meet SLA guidelines and stakeholder expectations. Participate in evaluating new potential technologies and products
• Ability to define, implement and enforce configuration management and change management policies and practices
Manages technical staffing requirements.
• Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
• Manages shifts and scheduling to ensure proper coverage.
• Ensure on-call rotations and backup onsite support needs are covered
• Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
• Determines when training is needed for both current solutions and new solutions, and coordinates training sessions. Training can range from formal external training to informal “lunch and learn."
• Manage vendor certification process and requirements.
• Provide procedural training to staff
• Perform performance objectives and performance reviews with all team members quarterly
• Ability to select, interview, and present final candidate(s) as potential members of NOC Operations staff
SPECIFIC RESPONSIBILITIES:
NOC Management:
• Overall management of the NOC. Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
• Continually monitor, test, track and report results to management
• Management of NOC resources and backup pool resources
• Identify and interview candidate(s) for the network operations and implementation teams
Process/Procedures:
• Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
• Ensure processes and procedures for common functions (e.g.: Reporting, Patches, Updates, Call Answering/Handling, Training) are in place to support scalable growth.
• Create a “how to" guide for installation/setup of services
• Ensure proper implementation of changes to operational procedures including review and training of NOC staff
• Create, implement and manage an on-boarding process for all new clients
• Manage the creation and maintenance of network diagrams and detailed site documentation
Reporting:
• Generate key reports for management including but not limited to: system availability, service level agreements, uptime and call handling
• Ensure that reports are accurate and delivered on time.
Routine Administrative tasks:
• Monitor work queues to ensure 100% compliance with SLAs
• Ensure that operators are working issues as efficiently and accurately as possible
• Daily review of the NOC Shift Turnover Report to ensure that tasks (e.g.: performing backups, checking status of current jobs, processing files) are consistently completed on time.
• Demonstrate an in-depth understanding of partner contract nuances to execute programs effectively
Requirements for this position also include:
• Excellent leadership qualities
• Demonstrated history of successfully leading teams
• Excellent skills in developing processes and procedures
• Excellent oral communication skills
• Excellent writing and presentation skills
• Bachelors Degree
• 5-7 years of experience in Telecom industry, or 7-10 years experience in related industry
• 3-5 years of management experience
• Industry certifications are a plus
• Experience providing superior customer service.
• Experience with network monitoring reporting software.
• High energy and enthusiasm
• High attention to detail
• Must be a self-starter, highly motivated and possess a strong work ethic
• Flexible and able to function in a “hands-on" environment
• Positive and professional image
• Experience with external clients and managing a network operations center preferred
This is a permanent, full time position. Please do not apply (or refer) unless authorized to work in the US.
All candidates must be either US Citizens or US Permanent Residents
All candidates MUST be local to Suffolk County, Long Island, NY.
Please do not apply if you are not local, even if you would pay your own relocation.
Relocation is NOT offered.
Perl Developer / Programmer (NY City)
Talented Perl Developers needed to be part of a dynamic team responsible for all phases of the software development cycle of our industry-leading software products.
Responsibilities:
• Design, develop, and maintain software components
• Assist QA and support teams in investigation of issues
• Create specifications based on business requirements
Desired Experience:
• Four or more years of Perl Development experience
• Experience with Object Oriented Development (Perl, C++, Java)
• Solid understanding of Linux/UNIX and Networking
• Experience with Oracle / DB2 / Sybase / MS SQL is a plus
• Familiarity with some of the following is highly desirable:
o Relational Databases
o Distributed Computing
o Network Programming
All candidates MUST be local to NY City.
Please do not apply if you are not local, even if you would pay your own relocation.
Relocation is NOT offered.
Responsibilities:
• Design, develop, and maintain software components
• Assist QA and support teams in investigation of issues
• Create specifications based on business requirements
Desired Experience:
• Four or more years of Perl Development experience
• Experience with Object Oriented Development (Perl, C++, Java)
• Solid understanding of Linux/UNIX and Networking
• Experience with Oracle / DB2 / Sybase / MS SQL is a plus
• Familiarity with some of the following is highly desirable:
o Relational Databases
o Distributed Computing
o Network Programming
All candidates MUST be local to NY City.
Please do not apply if you are not local, even if you would pay your own relocation.
Relocation is NOT offered.
Object Oriented Perl Lead Developer (NY City)
Will work closely with the Development Director to lead the development team and produce high quality software while meeting project timelines. Participation in the development process from the requirements gathering to release will be a critical part of this person's responsibilities. We are looking for someone who commands respect based on their technical skills and has the ability to successfully deliver on aggressive projects.
Responsibilities:
• Take a leading role in design and implementation
• Work closely with senior management to set and deliver on product roadmap
• Manage developer tasks and project timelines
• Participate in the in the definition of requirements and specifications
• Assist QA and support teams in investigation of issues
Required Skills:
• OO Perl
• C++ (multithreading, networking, ACE)
• Non-.NET C++ windows development, including MSI
• Solid understanding of Linux/UNIX and networking
Desired Skills:
• 6+ years of development (C++/Perl/C)
• 2+ years of leading a team of developers with project delivery responsibility
• 2+ years of software design (enterprise software a plus)
• Gathering requirements and writing specifications for software products
Position is located in NY City. Local Candidates Only. All other resumes will not be acknowledged
Responsibilities:
• Take a leading role in design and implementation
• Work closely with senior management to set and deliver on product roadmap
• Manage developer tasks and project timelines
• Participate in the in the definition of requirements and specifications
• Assist QA and support teams in investigation of issues
Required Skills:
• OO Perl
• C++ (multithreading, networking, ACE)
• Non-.NET C++ windows development, including MSI
• Solid understanding of Linux/UNIX and networking
Desired Skills:
• 6+ years of development (C++/Perl/C)
• 2+ years of leading a team of developers with project delivery responsibility
• 2+ years of software design (enterprise software a plus)
• Gathering requirements and writing specifications for software products
Position is located in NY City. Local Candidates Only. All other resumes will not be acknowledged
Software QA / Linux Engineer
MUST have strong, current Linux; almost to the point of being a Systems Administrator
Responsibilities will include:
• Creating new test plans for new product features
• Developing new methods to test existing product features
• Participate in the execution of test plans
• Document and review bug reports and other test results
Qualifications:
• Strong written and verbal communication skills are a MUST
• MUST have working knowledge of Windows and UNIX/Linux including the shell and common tools (tar, gzip, etc.)
• Experience in Software Quality Assurance (or some similar analysis role, such as technical support or on site software support)
• BS or equivalent work experience
Desired Skills:
• Experience supervising a team strongly preferred
• Familiarity with source control, such as subversion
• Understanding of software development methodologies and techniques
• Knowledge of a scripting language, such as Perl
The analyst will also be expected be expected to support other members of the team in their testing efforts, particularly in the analysis of requirements and reporting of bugs. They will also work with the sales and support teams to verify and document product issues reported in the field.
This is a permanent, full time position.
All candidates MUST be local to NY City.
Please do not apply if you are not local, even if you would pay your own relocation.
Relocation is NOT offered.
Responsibilities will include:
• Creating new test plans for new product features
• Developing new methods to test existing product features
• Participate in the execution of test plans
• Document and review bug reports and other test results
Qualifications:
• Strong written and verbal communication skills are a MUST
• MUST have working knowledge of Windows and UNIX/Linux including the shell and common tools (tar, gzip, etc.)
• Experience in Software Quality Assurance (or some similar analysis role, such as technical support or on site software support)
• BS or equivalent work experience
Desired Skills:
• Experience supervising a team strongly preferred
• Familiarity with source control, such as subversion
• Understanding of software development methodologies and techniques
• Knowledge of a scripting language, such as Perl
The analyst will also be expected be expected to support other members of the team in their testing efforts, particularly in the analysis of requirements and reporting of bugs. They will also work with the sales and support teams to verify and document product issues reported in the field.
This is a permanent, full time position.
All candidates MUST be local to NY City.
Please do not apply if you are not local, even if you would pay your own relocation.
Relocation is NOT offered.
ASP.Net, C# Developer/Programmer
MUST BE LOCAL TO NY CITY
The position consists of analyzing, designing, coding, and testing systems that support the investment management and sales & marketing functions.
Requirements:
• BA / BS in Computer Science or related discipline
• 3-5 years experience in application development
• Experience with business systems analysis
• Development experience with ASP.Net 2.0+, Oracle, SQL Server and similar technologies
• Testing experience with the same
• Experience with unit-testing/test-driven-development a plus
• Experience in the financial sector a plus
• Experience with trading systems or CRM software a plus
• Excellent verbal and written communications skills
(All candidates must be legally eligible to work in the United States without sponsorship and must reside locally. Sorry, no Visa Sponsorships or Transfers at this time. No 3rd Party Recruiters unless you represent a local candidate with these qualifications)
The position consists of analyzing, designing, coding, and testing systems that support the investment management and sales & marketing functions.
Requirements:
• BA / BS in Computer Science or related discipline
• 3-5 years experience in application development
• Experience with business systems analysis
• Development experience with ASP.Net 2.0+, Oracle, SQL Server and similar technologies
• Testing experience with the same
• Experience with unit-testing/test-driven-development a plus
• Experience in the financial sector a plus
• Experience with trading systems or CRM software a plus
• Excellent verbal and written communications skills
(All candidates must be legally eligible to work in the United States without sponsorship and must reside locally. Sorry, no Visa Sponsorships or Transfers at this time. No 3rd Party Recruiters unless you represent a local candidate with these qualifications)
Java Developer, Melville, NY to $100K
**MUST BE A LOCAL CANDIDATE**
As a member of our Systems Development Group:
• You will work closely with project leader / system architect and domain experts to articulate software sub systems that provide solutions for the HRIS functions.
• You will be responsible for the design, integration and implementation of the server side of the application semantics of the software system.
• You will work within a team to articulate a components framework that provides robust performance, extensibility and transparency to support client side functions.
• Develop and execute unit tests and review test plans created by QA.
Functions and Duties:
• Analyze operational/performance requirements and develop and maintain technical designs
• Participate in design and development of new applications features and functions
• Write high-quality code using J2EE, Java, SQL and XML/XSL, HTML/DHTML
• Define and develop application functionality and reports for internal and external customers
• Work with other team members and other development teams to effectively complete necessary deliverables
• Diagnose problems and develop solutions for application objects and components
• Investigate and resolve Bugs
Requirements:
• Bachelors Degree in Computer Science or equivalent
• Minimum of 5 years' commercial product development experience on the server side
• Experience in the HRIS area is a plus
• Strong knowledge of OOA/D and programming skills in Java, J2EE, JSP / Servlets, Java Bean and EJB are required
• Familiarity or experience with Struts, Hibernate or other O/R mapping technologies is highly preferred
• Must have experience building applications leveraging RDB environment, specifically with Oracle and experience with distributed, scalable, multi-tier application architectures
• Experience in Linux / Unix or Windows and one of the major application servers or web servers (Bea / Web logic, JBOSS Application servers, Apache, Netscape fast track, etc.) is required
This is a permanent, full time position. Please do not apply (or refer) unless authorized to work in the US.
All candidates must be either US Citizens or US Permanent Residents
All candidates MUST be local to Suffolk County, Long Island, NY.
Please do not apply if you are not local, even if you would pay your own relocation.
Relocation is NOT offered.
As a member of our Systems Development Group:
• You will work closely with project leader / system architect and domain experts to articulate software sub systems that provide solutions for the HRIS functions.
• You will be responsible for the design, integration and implementation of the server side of the application semantics of the software system.
• You will work within a team to articulate a components framework that provides robust performance, extensibility and transparency to support client side functions.
• Develop and execute unit tests and review test plans created by QA.
Functions and Duties:
• Analyze operational/performance requirements and develop and maintain technical designs
• Participate in design and development of new applications features and functions
• Write high-quality code using J2EE, Java, SQL and XML/XSL, HTML/DHTML
• Define and develop application functionality and reports for internal and external customers
• Work with other team members and other development teams to effectively complete necessary deliverables
• Diagnose problems and develop solutions for application objects and components
• Investigate and resolve Bugs
Requirements:
• Bachelors Degree in Computer Science or equivalent
• Minimum of 5 years' commercial product development experience on the server side
• Experience in the HRIS area is a plus
• Strong knowledge of OOA/D and programming skills in Java, J2EE, JSP / Servlets, Java Bean and EJB are required
• Familiarity or experience with Struts, Hibernate or other O/R mapping technologies is highly preferred
• Must have experience building applications leveraging RDB environment, specifically with Oracle and experience with distributed, scalable, multi-tier application architectures
• Experience in Linux / Unix or Windows and one of the major application servers or web servers (Bea / Web logic, JBOSS Application servers, Apache, Netscape fast track, etc.) is required
This is a permanent, full time position. Please do not apply (or refer) unless authorized to work in the US.
All candidates must be either US Citizens or US Permanent Residents
All candidates MUST be local to Suffolk County, Long Island, NY.
Please do not apply if you are not local, even if you would pay your own relocation.
Relocation is NOT offered.
Friday, July 2, 2010
NOC Manager (Suffolk County, NY)
NOC Manager
QUALIFICATIONS:
This role requires a skilled, independent, creative smart person who is familiar with the use of process management tools, techniques, and NOC best practices. The ideal candidate will be assertive, efficient and capable of working with multiple clients in a fast paced environment. The successful candidate will have the ability to plan ahead, set goals, prioritize, and manage multiple teams performing complex mission critical tasks simultaneously while maintaining an organized work environment.
This position requires a self motivated team player who has specific process experience and skills, is analytical, strong management skills and a strong work ethic.
The NOC Manager is responsible for:
• Leading the strategic and tactical activities to provide ongoing implementation of NOC best practices
• Meeting all customer SLAs within budget
• Creating the vision and direction for NOC Operations
• Ensuring the NOC remains an efficient and effective component of our IT Support operations
AREAS OF RESPONSIBILITY:
Manages and develops NOC processes.
• Ensure standard operating procedures are maintained and executed
• Identify areas for improvement within the NOC environment and recommend enhancements for implementation
• Develops internal processes and solutions to track requirements, performance, and results regarding the delivery of services.
• Develop standard processes and procedures for call handling, escalations, change management, workflows and system maintenance
• Provide regular status reports and project information to the Management team including regular network trends and statistics and overall health and metrics for each client
• Collaborate with operations and field engineering teams to establish and document Network Standards and operational procedures to support all product offerings and meet SLA guidelines and stakeholder expectations. Participate in evaluating new potential technologies and products
• Ability to define, implement and enforce configuration management and change management policies and practices
Manages technical staffing requirements.
• Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
• Manages shifts and scheduling to ensure proper coverage.
• Ensure on-call rotations and backup onsite support needs are covered
• Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
• Determines when training is needed for both current solutions and new solutions, and coordinates training sessions. Training can range from formal external training to informal “lunch and learn."
• Manage vendor certification process and requirements.
• Provide procedural training to staff
• Perform performance objectives and performance reviews with all team members quarterly
• Ability to select, interview, and present final candidate(s) as potential members of NOC Operations staff
SPECIFIC RESPONSIBILITIES:
NOC Management:
• Overall management of the NOC. Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
• Continually monitor, test, track and report results to management
• Management of NOC resources and backup pool resources
• Identify and interview candidate(s) for the network operations and implementation teams
Process/Procedures:
• Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
• Ensure processes and procedures for common functions (e.g.: Reporting, Patches, Updates, Call Answering/Handling, Training) are in place to support scalable growth.
• Create a “how to" guide for installation/setup of services
• Ensure proper implementation of changes to operational procedures including review and training of NOC staff
• Create, implement and manage an on-boarding process for all new clients
• Manage the creation and maintenance of network diagrams and detailed site documentation
Reporting:
• Generate key reports for management including but not limited to: system availability, service level agreements, uptime and call handling
• Ensure that reports are accurate and delivered on time.
Routine Administrative tasks:
• Monitor work queues to ensure 100% compliance with SLAs
• Ensure that operators are working issues as efficiently and accurately as possible
• Daily review of the NOC Shift Turnover Report to ensure that tasks (e.g.: performing backups, checking status of current jobs, processing files) are consistently completed on time.
• Demonstrate an in-depth understanding of partner contract nuances to execute programs effectively
Requirements for this position also include:
• Excellent leadership qualities
• Demonstrated history of successfully leading teams
• Excellent skills in developing processes and procedures
• Excellent oral communication skills
• Excellent writing and presentation skills
• Bachelors Degree
• 5-7 years of experience in Telecom industry, or 7-10 years experience in related industry
• 3-5 years of management experience
• Industry certifications are a plus
• Experience providing superior customer service.
• Experience with network monitoring reporting software.
• High energy and enthusiasm
• High attention to detail
• Must be a self-starter, highly motivated and possess a strong work ethic
• Flexible and able to function in a “hands-on" environment
• Positive and professional image
• Experience with external clients and managing a network operations center preferred
This is a permanent, full time position. Please do not apply (or refer) unless authorized to work in the US.
All candidates must be either US Citizens or US Permanent Residents
All candidates MUST be local to Suffolk County, Long Island, NY.
Please do not apply if you are not local, even if you would pay your own relocation.
Relocation is NOT offered.
QUALIFICATIONS:
This role requires a skilled, independent, creative smart person who is familiar with the use of process management tools, techniques, and NOC best practices. The ideal candidate will be assertive, efficient and capable of working with multiple clients in a fast paced environment. The successful candidate will have the ability to plan ahead, set goals, prioritize, and manage multiple teams performing complex mission critical tasks simultaneously while maintaining an organized work environment.
This position requires a self motivated team player who has specific process experience and skills, is analytical, strong management skills and a strong work ethic.
The NOC Manager is responsible for:
• Leading the strategic and tactical activities to provide ongoing implementation of NOC best practices
• Meeting all customer SLAs within budget
• Creating the vision and direction for NOC Operations
• Ensuring the NOC remains an efficient and effective component of our IT Support operations
AREAS OF RESPONSIBILITY:
Manages and develops NOC processes.
• Ensure standard operating procedures are maintained and executed
• Identify areas for improvement within the NOC environment and recommend enhancements for implementation
• Develops internal processes and solutions to track requirements, performance, and results regarding the delivery of services.
• Develop standard processes and procedures for call handling, escalations, change management, workflows and system maintenance
• Provide regular status reports and project information to the Management team including regular network trends and statistics and overall health and metrics for each client
• Collaborate with operations and field engineering teams to establish and document Network Standards and operational procedures to support all product offerings and meet SLA guidelines and stakeholder expectations. Participate in evaluating new potential technologies and products
• Ability to define, implement and enforce configuration management and change management policies and practices
Manages technical staffing requirements.
• Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization.
• Manages shifts and scheduling to ensure proper coverage.
• Ensure on-call rotations and backup onsite support needs are covered
• Evaluates technical skills of the team and ensures there is an appropriate level of expertise.
• Determines when training is needed for both current solutions and new solutions, and coordinates training sessions. Training can range from formal external training to informal “lunch and learn."
• Manage vendor certification process and requirements.
• Provide procedural training to staff
• Perform performance objectives and performance reviews with all team members quarterly
• Ability to select, interview, and present final candidate(s) as potential members of NOC Operations staff
SPECIFIC RESPONSIBILITIES:
NOC Management:
• Overall management of the NOC. Ensure continual process improvement within the NOC including but not limited to automation of NOC tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks.
• Continually monitor, test, track and report results to management
• Management of NOC resources and backup pool resources
• Identify and interview candidate(s) for the network operations and implementation teams
Process/Procedures:
• Identify areas for process and efficiency improvement within the NOC; recommend prioritized enhancements and oversee implementation
• Ensure processes and procedures for common functions (e.g.: Reporting, Patches, Updates, Call Answering/Handling, Training) are in place to support scalable growth.
• Create a “how to" guide for installation/setup of services
• Ensure proper implementation of changes to operational procedures including review and training of NOC staff
• Create, implement and manage an on-boarding process for all new clients
• Manage the creation and maintenance of network diagrams and detailed site documentation
Reporting:
• Generate key reports for management including but not limited to: system availability, service level agreements, uptime and call handling
• Ensure that reports are accurate and delivered on time.
Routine Administrative tasks:
• Monitor work queues to ensure 100% compliance with SLAs
• Ensure that operators are working issues as efficiently and accurately as possible
• Daily review of the NOC Shift Turnover Report to ensure that tasks (e.g.: performing backups, checking status of current jobs, processing files) are consistently completed on time.
• Demonstrate an in-depth understanding of partner contract nuances to execute programs effectively
Requirements for this position also include:
• Excellent leadership qualities
• Demonstrated history of successfully leading teams
• Excellent skills in developing processes and procedures
• Excellent oral communication skills
• Excellent writing and presentation skills
• Bachelors Degree
• 5-7 years of experience in Telecom industry, or 7-10 years experience in related industry
• 3-5 years of management experience
• Industry certifications are a plus
• Experience providing superior customer service.
• Experience with network monitoring reporting software.
• High energy and enthusiasm
• High attention to detail
• Must be a self-starter, highly motivated and possess a strong work ethic
• Flexible and able to function in a “hands-on" environment
• Positive and professional image
• Experience with external clients and managing a network operations center preferred
This is a permanent, full time position. Please do not apply (or refer) unless authorized to work in the US.
All candidates must be either US Citizens or US Permanent Residents
All candidates MUST be local to Suffolk County, Long Island, NY.
Please do not apply if you are not local, even if you would pay your own relocation.
Relocation is NOT offered.
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