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Saturday, December 1, 2012

Application Support Analyst (Melville, NY)

National firm is seeking an Application Support Analyst to work within an established Application Management and Support Team to support proprietary application systems. The position will report to the Director of Application Management and Support. Will provide daily support to our internal and client users. The position works closely with all Development/QA, Product and Project Management and will act as a Business/IT Liaison to optimize and streamline user workflows and processes for all of our proprietary systems.

·        Provides day-to-day application support to users
·        Assists in implementing integrated solutions with clients and vendors
·        Works with the Application Team to analyze business needs
·        Troubleshoots critical business functions related to customer inquiries
·        Trains internal users on proprietary applications
·        Maintains technical system support documentation
·        Resolves problems, coordinates production issues between the development teams, business and other technical teams/vendors
·        Completes periodic checklist for health checks of operation
·        Performs root cause analysis, issue escalation, reports and tracks problems
·        Identifies opportunities to improve the supported applications
·        Assists and/or manages various projects

·        At least 5 years’ experience working in IT, with at least 3 years of related experience
·        Strong SQL Skills with ability to write Complex Queries and DML Commands
·        Must have a Customer Service and Support mind-set
·        Excellent English communication and interpersonal skills and the ability to interact at all levels of a corporate organization
·        Outstanding technical troubleshooting/analytical skills with the ability to perform involved and independent research
·        Proficient in MS Office, in particular MS Excel
·        Experience in application programming a plus

This is a permanent, full time position (NOT a contract). Please do not apply (or refer) unless authorized to work in the US.
All candidates must be either US Citizens or US Permanent Residents

All candidates MUST be local to Melville, L.I., NY
Please do not apply if you are not local, even if you would pay your own relocation.
Relocation is NOT offered.

About Me

Merrick, NY, United States
Executive Recruiter with over 30 year's of experience. Currently I'm the Managing Director of BryceNet, Inc., a boutique Executive Search Firm based in Long Island, NY. The firm specializes in Information Technology, primarily in the New York Metropolitan area. I had previously been with CompuSearch/Management Recruiters (Aug 1984 - Mar 2010). While at MRI,I had been the number one Account Executive in the nation numerous times, and I wasconsistently among the top 5 Account Executives nationwide. I was the first and only Account Executive to reach 6 million dollars of production; I had also been named the #2 Account Manager for the Decade of the '90's. I had consistently lead the Woodbury office to its position as the #1 Office in the nation. Prior to that, I served 9 years in the U.S. Marine Corps. While in the Military, I received a full scholarship to college through the Marine Enlisted Commissioning Education Program. Philosophy: I will always do what is in the best interest of everyone involved. I will never try to force a situation if it not a win-win for both the employer and candidate.