Attach and Send us your resume

Powered byEMF Online Order Form

Contact Us

For any questions, comments or additional information, contact us via info@brycenetinc.com or feel free to call us at (516)665-3595

Position Listings

Blog Archive

Monday, October 1, 2018

Telecommunications Manager, Avaya (Farmingdale, NY 11735)

Telecommunications Manager (Farmingdale, NY 11735)

Resumes with abbreviated career history or only partial career history will not be considered
Resumes from outside of the United States will NOT be reviewed


Brief Position Summary:
Reporting to the Director of Communications, the Manager of Telecommunications will be responsible for Managing the Telecom Workload and Staff. Will Plan, Organize, Manage and Direct the Implementation and Support of Telecommunications Projects and Systems while working closely with our Telecommunications Engineering Team to Deploy and Manage Telecom Services.

Responsibilities:
·        Architect, Test, Plan, Implement and Maintain Global VoIP Telecom Infrastructure; Provides the most appropriate Technological Solutions for Voice Technologies in the Call Center Environment, Supply Chain Locations and Branch Operations to Maximize Quality and Minimize Cost.
·        Manages the support for moves, add and change work on all Avaya VoIP Telecom platforms in corporate, remote locations, and contact center environments.
·        Manages the Associates of the Telecom Team towards efficient operations, in support of Internal and External Customers. This includes the creation and management of performance metrics for all systems supported. Maintains AT&T Routing Plans enabling changes of Toll Free routing of any Branch or Call Center calls using AT&T Route-IT.
·        Provide engineering and support for the firm’s Polycomm Video Communications systems worldwide.
·        Provides System Administration, Report Creation, Design and Customization of Daily Reports for all telecommunications systems.
·        Provide strategic lifecycle planning of equipment, including both hardware and software components; budget as appropriate.
·        Engages in resource project/task scheduling for the Telecom Team. Manages the execution of all telecommunications technical changes within the established IT Operations Change Control rules, regulations and processes.
·        Creates, updates and maintains documentation and policies for Telecom systems.
·        Provides project direction, technical assistance and guidance to all internal customers including team members
·        Develops and maintains a corporate wide telecommunications infrastructure strategy, ensuring maximum up-time, required performance and support for new technologies.
·        Establishes and maintains up-time standards and monitoring procedures.
·        Manages budgets which include monthly variance reporting, forecasting and ensuring that invoices are properly approved and submitted in a timely fashion.
·        Participation in special projects and performs additional duties as required
                 
Requirements:
·        Bachelor’s Degree is required; Advanced Degree a plus
·        Minimum of 10 years Converged Telecommunications experience required.  
·        Minimum of 5 years of staff management experience; managing voice technology in a multiple Customer Contact Center environment is required.
·        Minimum of 5 years of Avaya Session Manager, Avaya Aura Messaging, Avaya IP Office, Avaya Gateway and Avaya SIP Gateway experience is required as is experience with Avaya Aura Call Center Elite Multi-Channel
·        Proven experience running multimillion-dollar P&L with detailed reporting and the ability to trend and forecast growth.
·        Candidate must have experience working in cloud technologies and can provide best practices in how to operate within the public cloud arenas.
·        Strong, demonstrated experience with Polycomm video conferencing technologies.
·        Proven ability to leverage new and existing technologies in and innovative creative ways to meet ever-changing needs of our rapidly growing business.
·        Analytical and complex problem-solving skills; troubleshooting, incident management and root cause analysis for system-wide issues.
·        Effective verbal and written communication skills; the ability to communicate effectively in all business relationships and various levels of management in a clear and direct manner.
·        Thorough knowledge of MS Excel and MS Word is required. Knowledge of MS Project and Visio is preferred.
·        A valid driver’s license and the ability to travel up to 10% of the time may be required.
·        Must be willing to work in a 24/7 environment and participate in on-call support.

This is a permanent, full time position. All candidates MUST be local to Farmingdale, NY. Do not apply if you are not local, even if you would pay your own relocation. Relocation will not be considered.

All candidates must be legally eligible to work in the United States without sponsorship and must reside locally. Sorry, no Visa Sponsorship or Transfers at this time. No 3rd Party Recruiters unless you represent a local candidate with all of these qualifications

RESUMES FROM OUTSIDE OF THE US WILL NOT BE READ

About Me

Merrick, NY, United States
Executive Recruiter with over 30 year's of experience. Currently I'm the Managing Director of BryceNet, Inc., a boutique Executive Search Firm based in Long Island, NY. The firm specializes in Information Technology, primarily in the New York Metropolitan area. I had previously been with CompuSearch/Management Recruiters (Aug 1984 - Mar 2010). While at MRI,I had been the number one Account Executive in the nation numerous times, and I wasconsistently among the top 5 Account Executives nationwide. I was the first and only Account Executive to reach 6 million dollars of production; I had also been named the #2 Account Manager for the Decade of the '90's. I had consistently lead the Woodbury office to its position as the #1 Office in the nation. Prior to that, I served 9 years in the U.S. Marine Corps. While in the Military, I received a full scholarship to college through the Marine Enlisted Commissioning Education Program. Philosophy: I will always do what is in the best interest of everyone involved. I will never try to force a situation if it not a win-win for both the employer and candidate.