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Wednesday, November 18, 2015

Help Desk / Technical Support Engineer (Plainview, NY 11803)

Help Desk / Technical Support Engineer

International Retail Firm seeks a Hands-On Technical Support / Help Desk Engineer. This individual will work to resolve Computer Hardware and Software issues for our Corporate Headquarters  in Plainview and will also require travel to various locations throughout Long Island. 

·       Provide phone and helpdesk support to corporate and off-site users.
·       Identify, diagnose, and resolve level one PC Software and Hardware issues for corporate and offsite locations.
·       Assist and support corporate and retail software applications.
·       Answer and resolve user calls to help desk.
·       Record and track support calls, including documenting of notes and resolution in help desk system.
·       Install and configure hardware and software at corporate and offsite locations.
·       Travel to various locations in Nassau, Suffolk and Staten Island for onsite support for software and hardware repair/replacement.
·       Participates in special projects as needed.

·       Strong, current knowledge of Windows and PC/Hardware skills a must.
·       Strong English verbal and written communications skills.
·       Motivated independent self-starter.
·       Strong organizational skills.
·       Ability to work well in team-oriented environment.
·       Ability to take initiative and responsibility.
·       Capable of troubleshooting hardware and software issues.
·       Help Desk or PC support experience is needed.
·       Must be available to work weekends and be on call as required.
·       Must possess valid NYS Drivers license.
·       Must be able to perform physical activities and lift equipment.

This is a permanent, full time position (NOT a contract). Please do not apply (or refer) unless authorized to work in the US. All candidates must be either US Citizens or US Permanent Residents

All candidates MUST be local to Plainview, L.I., NY
Please do not apply if you are not local, even if you would pay your own relocation.
Relocation is NOT offered.


About Me

Merrick, NY, United States
Executive Recruiter with over 30 year's of experience. Currently I'm the Managing Director of BryceNet, Inc., a boutique Executive Search Firm based in Long Island, NY. The firm specializes in Information Technology, primarily in the New York Metropolitan area. I had previously been with CompuSearch/Management Recruiters (Aug 1984 - Mar 2010). While at MRI,I had been the number one Account Executive in the nation numerous times, and I wasconsistently among the top 5 Account Executives nationwide. I was the first and only Account Executive to reach 6 million dollars of production; I had also been named the #2 Account Manager for the Decade of the '90's. I had consistently lead the Woodbury office to its position as the #1 Office in the nation. Prior to that, I served 9 years in the U.S. Marine Corps. While in the Military, I received a full scholarship to college through the Marine Enlisted Commissioning Education Program. Philosophy: I will always do what is in the best interest of everyone involved. I will never try to force a situation if it not a win-win for both the employer and candidate.