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Wednesday, February 12, 2014

Application Support Analyst (Island Park, NY)

Application Support Analyst
Support & Configuration Responsibilities
·       Troubleshoots technical issues related to software and configuration
·       Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
·       Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources
·       Performs Analysis of task history to prevent/eliminate recurring Support tasks
·       Creates configuration specification and data edit impact analysis documents used to configure software
·       Generates/disseminates configuration reports to IT & outside staff outlining configuration changes
·       Documents support/configuration items for the IT Policies and Procedures Library

Testing Responsibilities
·       Develop and maintain test plans related to system functionality and newly introduced system modifications
·       Execute regression tests, functional tests and data tests
·       Document quality assurance practices
·       Report, track and determine priority of reported bugs
·       Generate/distribute configuration reports where appropriate
·       Perform post implementation follow up
·      Initiate new tasks for issues on existing live programs reported during testing
·       Create/Update implementation plan items during the lifecycle of the task/project where more than one IT department is required for deployment
·       Create procedures/provide training as new system elements are introduced
·       Document all pertinent communications by way of copy to the task/project folder or task database as appropriate

This is a permanent, full time position.
All candidates MUST be local to Plainview, L.I., NY
Please do not apply if you are not local, even if you would pay your own relocation.
Relocation is NOT offered.

All candidates must be legally eligible to work in the United States without sponsorship and must reside locally. Sorry, no Visa sponsorships or Transfers at this time. No 3rd Party Recruiters unless you represent a local candidate with these qualifications



About Me

Merrick, NY, United States
Executive Recruiter with over 30 year's of experience. Currently I'm the Managing Director of BryceNet, Inc., a boutique Executive Search Firm based in Long Island, NY. The firm specializes in Information Technology, primarily in the New York Metropolitan area. I had previously been with CompuSearch/Management Recruiters (Aug 1984 - Mar 2010). While at MRI,I had been the number one Account Executive in the nation numerous times, and I wasconsistently among the top 5 Account Executives nationwide. I was the first and only Account Executive to reach 6 million dollars of production; I had also been named the #2 Account Manager for the Decade of the '90's. I had consistently lead the Woodbury office to its position as the #1 Office in the nation. Prior to that, I served 9 years in the U.S. Marine Corps. While in the Military, I received a full scholarship to college through the Marine Enlisted Commissioning Education Program. Philosophy: I will always do what is in the best interest of everyone involved. I will never try to force a situation if it not a win-win for both the employer and candidate.