Desktop Engineer (Farmingdale, NY
11735)
- Resumes without full name and current address (city and state a minimum) will not be reviewed.
- Resumes with abbreviated career history or only partial career history will not be considered
- Resumes from outside of the United States will not be reviewed
Overview:
The Desktop Engineer is responsible for the Creation of Software
Packages for Windows based Desktops and Laptops, including Testing and Distribution.
Uses Software Distribution and Patch Management Tools to ensure Critical
Product and Security Patches are Deployed throughout the company.
Responsibilities:
- Leads PC Support related projects utilizing internal and external resources as required. Works with the PC Support Supervisor to develop and track all PC Support related project budgets as required. Acts as Team Lead for PC Support Team in the PC Support Supervisor’s absence or as directed.
- Performs requirements gathering, initial engineering design, platform/environment integration and evolution planning to support highly reliable, available, scalable and cost-effective computing.
- Develops and implements infrastructure solutions in support of the desktop environment.
- Deploys packaged desktop software on an ad-hoc or rollout basis using enterprise desktop management tools with Tivoli Endpoint Manager (BigFix), and track all software licensing, PC and software inventory.
- Designs automated installation processes for the workstations using BigFix, AppV and Citrix XenApp or similar deployment tools to provide consistent and predictable services.
- Ensures all new and proposed software is packaged and tested with existing desktop image prior to deployment.
- Conducts packaging QA and user acceptance tests.
- Oversees the maintenance of all corporate images as hardware changes occur ensuring no incompatibilities. Creates, reviews and updates processes for building images, configuring new and replacement PC’s.
- Interfaces with vendors for escalated support and advance product knowledge.
- Ensures internal and external customer satisfaction at all times.
- Identifies and implements improvements to enhance customer satisfaction on a continual basis.
- Develops standards, best practices and documentation for providing support for all PC, desktop, laptops, and end-user devices. Develops and performs hands-on advanced (2nd and 3rd level) troubleshooting and repair procedures for hardware, software, and related end-user devices and peripherals as needed.
- Works closely with the Distributed Computing Systems Team to support all Citrix clients and servers.
- Creates PC Support related documentation as required.
- Submit and Performs appropriate change control procedures with regards to all PC Support systems.
- Works closely with the IT Help Desk group to ensure the team is ready to offer 2nd and 3rd level technical support.
- Provides 24x7 support for all desktop/laptop and end-user devices for critical issues.
- Participation in special projects and performs additional duties as required
Requirements:
- Bachelor’s Degree in Computer Science or equivalent experience is required; Advanced Degree a plus
- Must have strong, current experience Packaging Desktop Software and Designing Distribution Methods. Advanced understanding of application packaging, software distribution, patch management, inventory and asset tracking required.
- Expert level knowledge of Windows 7/Win10/OSX and Windows Installer Technologies required.
- Expert level knowledge of at least one current Enterprise Software Packaging Tool: InstallShield, AdminStudio or Wise Package Studio is required.
- Must have Advanced Level Application Packaging for .exe and .msi files.
- Will have solid experience with XenDesktop/ESX, ImageX / DISM, McAfee EPO, SharePoint Online / Office 365
- Experience with Citrix Clients and Servers, Tivoli Endpoint Manager (BigFix) is required
- Must have strong, current Desktop Infrastructure Engineering experience with Desktops/Laptops and MS Windows Operating Systems and general business productivity software (i.e. MS Office, Visio, Adobe) within a large corporate environment is required.
- Working knowledge of applicable Scripting Languages (VBScript, InstallShield, Batch, KiXtart, WMI, PowerShell) required.
- Minimum five years working with application packaging, scripting and deployment of software BigFix required.
- Strong background in building, testing, updating, and deploying Windows operating systems in a large corporate business environment required.
- Proven experience with building strategies and processes with in the desktop space required.
- Macintosh experience preferred.
- Certifications such as A+, MCSE or ITIL are preferred.
- A valid driver’s license and the ability to travel are required.
This is a permanent, full time position. All
candidates MUST be local to Farmingdale, NY. Do not apply if you are not local,
even if you would pay your own relocation. Relocation will not be considered.
All candidates must be legally eligible to
work in the United States without sponsorship and must reside locally. Sorry,
no Visa Sponsorship or Transfers at this time. No 3rd Party Recruiters unless
you represent a local candidate with all of these qualifications
RESUMES FROM OUTSIDE OF THE
US WILL NOT BE READ
