Linux Help Desk Analyst (Island Park, NY 11558)

Linux Help Desk Analyst (Island Park, NY 11558)

Resumes without full name and current address (city and state a minimum) will not be reviewed.

Resumes with abbreviated career history or only partial career history will not be considered

Resumes from outside of the United States will NOT be reviewed

Overview:

Will respond to service desk requests and system, network and application events and alerts received via multiple channels; ticketing system, email, system monitoring dashboards and telephone. The Analyst is responsible for incident creation in the ticketing system, notification, triage, escalation, and incident and problem summaries. This is a hands-on technical role in resolution of tier 1 and tier 2 level incidents in the systems, network and application service stacks. User account provisioning, authentication and authorization are also handled by the Analyst.

Responsibilities:

• Address and resolve tier 1 and tier 2 level incidents and requests In a Linux environment
• Conduct timely triage and escalation in accordance with SLA requirements.
• Engage with other service desk resources and escalate as needed to other technical teams.
• Logging of all incidents and requests. Accurately document interactions, incidents, and problems.
• Work with service desk and other teams to develop, enhance and clearly document technical process and procedure.
• Enhance and develop procedural documentation related to user account provisioning and management.
• Develop, enhance and maintain knowledge base articles used by other IT staff.
• Produce and analyze reports and statistics on service requests, incidents and problems, highlighting trends and problematic areas.
• Create and modify workflows, groups and escalations in the ticketing system.
• Recommend and create service monitors to improve service visibility and problem response time.
• Backup Operations - job monitoring, tape media rotation and media management including off site ship/recall.
• Development, management and execution of operational runbooks - job runs, result verification, troubleshooting, escalation.
• Routine system and application software deployment.
• Participate in after-hours software deployment and patching rotation; typically, 1 week a month.

Required Skills:

• BA/BS or equivalent in education and experience.
• Minimum 2 year’s Linux experience (RedHat, CentOS preferred). Must have some current Linux Systems Administration skills
• Minimum 2 years' experience in a Service Desk / Help Desk environment.
• Intermediate knowledge of Windows Server 2008/2012.
• Basic Microsoft SQL Server administration and backup.
• Basic/intermediate technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Troubleshoot and identify issues with email routing/delivery, DNS, web proxy.
• Apache Web Server, Tomcat Server, JVM knowledge a plus.
• Virtualization knowledge (KVM, VMware, other) desirable.
• ITIL V3 Foundation level qualification desirable.
• CompTIA Linux+, or equivalent certifications a plus.
• Comp TIA Network +, or equivalent certifications a plus.
• Strong Team Player, excellent communication skills, excellent organizational skills, self-motivated, driven and flexible.
• Strong written, oral and face to face communications skills in both technology and business situations. Excellent ability to document processes and procedures. Follow policies and procedures related to how problems are identified, received, documented, distributed and corrected.
• Adaptable and flexible in stressful situations.
• Must be dependable and punctual.
• Ability to work collaboratively with employees within other IT groups to resolve system and application issues.
• Ability to organize complex tasks and perform activities requiring resolution of problems of moderate/complex technical scope.
• Experience using an ITSM tool, familiar with ITIL best practices and knowledge management.
• Service catalog management, CMDB and CI configuration.

This is a permanent, full time position. All candidates MUST be local to Island Park, NY. Do not apply if you are not local, even if you would pay your own relocation. Relocation will not be considered.

All candidates must be legally eligible to work in the United States without sponsorship and must reside locally. Sorry, no Visa Sponsorship or Transfers at this time. No 3rd Party Recruiters unless you represent a local candidate with all of these qualifications

RESUMES FROM OUTSIDE OF THE US WILL NOT BE READ

Linux Server / Cluster Administrator (Mid-Town Manhattan)

Linux Server / Cluster Administrator (Mid-Town Manhattan)

Resumes without full name and current address (city and state a minimum) will not be reviewed.

Resumes with abbreviated career history or only partial career history will not be considered

Resumes from outside of the United States will not be reviewed

Overview:

Linux Systems Administrator needed to Manage Systems, Storage, and Network Infrastructure for an extremely large Clustered Network Environment in New York City. Will be responsible for very large Server and Cluster Environments (Thousands of Cores / GPUs), Petabytes of Storage, and High-Performance LANs / WANs. The accepted will ideally come from an extremely large-scale installation and will have extensive experience with Linux, File Systems, Networking and Processes for the Administration of Linux Systems. Will also have solid Programming and Scripting knowledge and experience.

Responsibilities:

• Will be responsible for Physical and Virtual Servers, all Security Issues, Operating Systems, Network Equipment, Systems Monitoring, Backup and Inventory along with Software and Applications
• Will assure Systems Performance, Stability and Reliability by using Hardware, Software, Application and Management Tools, Upgrades, Patches, etc…
• Communicate with End Users and coordinate with other Members of the Technology Staff during recovery efforts if system problems or failures occur. Responsible for the Troubleshooting, Repair and Recovery from any/all Hardware, Software and Service failures.
• Monitor the firm’s Technology Infrastructure and the response or escalation of events and issues which may require immediate troubleshooting and resolution.
• Provide Linux Provisioning, Installation/Configuration, Operation, And Maintenance of Systems Hardware, Software and Infrastructure while assuring adherence to Organizational Standards.
• Will be responsible for Onsite Service and Support needs relating to all Technology including: Workstations, Servers (Physical and Virtual), Printers, Networks, and Vendor Specific Hardware and Software.
• Participate in Technical Research and Development to Enhance Innovation.

Requirements:

• Minimum of a Bachelor’s Degree in Computer Science. Advanced Degree strongly preferred. Must have demonstrable intellectual achievements. A history of Publications and/or Presentations is highly desired.
• Must have strong, current Linux Systems Engineering / Administration experience. Will have solid Hardware, O/S, Network and Application Troubleshooting and Tuning expertise.
• Will have thorough experience with: TCP/IP Networking, Routers, Switches, Firewalls, iptables, IPSec, OpenVPN, Radius, DHCP, DNS (bind), proxy servers, load balancers Wi-Fi and VoIP
• Will have current knowledge and experience with one or more Scripting Languages
• Demonstrated expertise in developing system requirements, diagrams, implementation plans, documentation, and in troubleshooting operational procedures.
• Will have current skills with Open Source Tools, Programs & Protocols: Apache HTTPD, Apache Tomcat, Jetty, Java, SSL/TLS & Certificates, OpenSSL, OpenSSH, OpenLDAP, Cacti, Nagios, Bind, Alfresco, CIFS, Samba, NFS, iSCSI, LPR/LPD/CUPS, rsync, Amanda, Dirvish, Syslog, SNMP, SMTP/Sendmail, ClamAV, Squid, KVM Virtualization.
• Excellent organizational and time management skills
• Ability to work well both independently and as a part of a team. Must have the flexibility to work on multiple, concurrent projects in a time sensitive environment.
• Absolutely must have excellent English communication skills (verbal & written).

PMO Manager (Farmingdale, NY 11735)

PMO Manager (Farmingdale, NY 11735)

Resumes without full name and current address (city and state a minimum) will not be reviewed.

Resumes with abbreviated career history or only partial career history will not be considered

Resumes from outside of the United States will NOT be reviewed

Overview:

The EPMO (Enterprise Project Management Office) Manger will responsible for the Management of the Project Planning, Prioritization, Execution and Reporting according to Schedules and Budgets as well as Defining Project Management Processes and Enforcing those Standards for all Project Management Activities.

Responsibilities:

·        Organizes, motivates, and leads a Team of Project Managers on multiple projects consistent with company performance management processes and methodologies.

·        Oversees all Programs and Projects managed by Project Management Office. Will step in and directly manage projects when urgent needs arise.

·        Defines and Maintains Project Management Processes and Standards for the use of Tools, Techniques, Templates, and Reporting and Champions the Same. Leverages Internal Best Practices.

·        Ensures Alignment of Expectations between Management and Project Teams and Facilitates Project Management Maturity, Effective Decision Making and Consistency in Project Results.

·        Drives quality of the Project Management Process while meeting or exceeding customer expectations.

·        Responsible for communication of program and project status to Senior Management, Steering Team and Project Teams on a regular basis.

·        Implements continuous improvement processes to enhance project management efficiency.  Attends training, seminars, user groups, and other events and memberships to maintain knowledge of current trends in project management.

·        Owns and addresses all Internal and External Audit Items, PCI Compliance Items, and Sarbanes-Oxley Compliance Items as they are related to Projects in the Portfolio.

·        Prepares cost-benefit and return on investment analyses for projects in the portfolio and presents same to senior management for functional and budgetary approval.

·        Develops project plans including timelines and resource allocation and drive team to adhere to plan. 

·        Manages scope of work; recognizes changes in scope and works with Department Heads to control scope with focus on closure and successful completions of deliverables.

·        Provides hands-on project implementation assistance including troubleshooting and resolving process problems.  Assigns appropriate resources as required. 

·        Provides integration support for acquired and developed systems and strategically plans for the future for those systems.

·        Provides accurate estimates to proposed solutions and be accountable for same.

·        Participates in IT Project Development Meetings and provide input on possible solutions, pit falls and issues regarding initiative.

·        Participates in development of new & existing methods and procedures for IT Team.

·        Leads implementation and integration of COTS (commercial off-the-shelf) applications into legacy systems

·        Manages all technical aspects of large cross functional projects including build vs. buy analysis, software selection, infrastructure requirements and build out, development and system integrations.

·        Performs and leads product evaluations and proof of concepts for new technologies.

·        Works directly with the business and IT team to conceive and implement a solution to satisfy various business challenges and objectives.

·        Meets scheduled milestones to ensure project/program objectives are met in a timely manner and has an in-depth knowledge of the principles, theories, practices and techniques for managing the activities related to planning, managing and implementing systems.

·        Documents all systems that are in scope and produces as-is diagrams (current systems) as well as to-be diagrams (future/planned deployment)

·        Maintains confidentiality of necessary information.

·        Develops, coordinates and executes acquisition integration management plans to support the business.

·        Plans and organizes integration management activities in conjunction with Integration Team and senior management, determines organizational structure, personnel, training needs and other requirements.

·        Reviews analyses of critical success factors, costs and company initiatives to determine the progress toward stated goals and objectives.

·        Works with internal and external customers to identify optimization opportunities, drives the development of process solutions consistent with business strategies.

·        Ensures that management is informed of key operational activities.

·        Facilitates the implementation of best-demonstrated industry and Company practices and initiatives.

·        Accountable for documenting of project risk assessments.

·        Manages all documentation: electronically and hard-copies as related to projects.

·        Participation in special projects and performs additional duties as required

Requirements:

·        Bachelor’s Degree in Computer Science, Business Administration, or related field is required; Advanced Degree preferred.

·        PMP Certification

·        Must have extensive, current Technology Project Management experience demonstrating growth in capabilities and responsibilities required. Will have strong knowledge of IT Project Lifecycle.

·        Must have at least 3 years of Staff Management experience. Experience with indirect reports via supervisors or managers highly preferred.

·        Experience implementing and integrating medium to large complex commercial off the shelf (COTS) applications required.

·        Strong leadership, management skills, interpersonal and team building skills required along with the ability to delegate and think conceptually required. Experience leading medium to large scale integration projects and project teams required.

·        Will have the ability to integrate and implement complex software solutions

·        Systems integration and/or management experience is preferred, as is AS/400 exp.

·        Strong knowledge of Microsoft Project or similar tools and formal project management principles required. Proficiency in word processing and spreadsheet software is required.

·        Solid understanding of IT industry (vendors, systems, products, etc.) required.

·        A valid driver’s license and the ability to travel up to 10% of the time are required.

This is a permanent, full time position. All candidates MUST be local to Farmingdale, NY. Do not apply if you are not local, even if you would pay your own relocation. Relocation will not be considered.

All candidates must be legally eligible to work in the United States without sponsorship and must reside locally. Sorry, no Visa Sponsorship or Transfers at this time. No 3rd Party Recruiters unless you represent a local candidate with all of these qualifications

RESUMES FROM OUTSIDE OF THE US WILL NOT BE READ