Helpdesk Support Rep
Responsibilities:
• Addressing issue tracking (JIRA) tickets to track and resolve a variety of user needs
• Will assist with various internal and external applications
• Build and patch servers and other hardware issues as needed; desktop builds out and rollouts
• Monitor network performance and maintain telephony system
• Assisting with general network delivered services, printing issues, connectivity issues, Microsoft Office applications, IP Telephony, Midas, eSafe, etc…
Must Haves:
• Three plus years of help desk or technical support experience in a large scale environment
• Solid user interface, customer service and relationship-building skills are critical
• Strong communications and documentation skills
• Experience managing multiple projects/priorities to completion
• Proven follow through skills & ability to resolve issues in a timely & professional manner.
This is a permanent, full time position. Please do not apply (or refer) unless authorized to work in the US.
All candidates must be either US Citizens or US Permanent Residents
All candidates MUST be local to Huntington, L.I., NY.
Please do not apply if you are not local, even if you would pay your own relocation.
Relocation is NOT offered.
Thursday, December 16, 2010
Tech Support / Help Desk Rep (Huntington, L.I., NY)
About Me
- Rich Murphy, BryceNet, Inc. (516) 665-3595
- Merrick, NY, United States
- Executive Recruiter with over 30 year's of experience. Currently I'm the Managing Director of BryceNet, Inc., a boutique Executive Search Firm based in Long Island, NY. The firm specializes in Information Technology, primarily in the New York Metropolitan area. I had previously been with CompuSearch/Management Recruiters (Aug 1984 - Mar 2010). While at MRI,I had been the number one Account Executive in the nation numerous times, and I wasconsistently among the top 5 Account Executives nationwide. I was the first and only Account Executive to reach 6 million dollars of production; I had also been named the #2 Account Manager for the Decade of the '90's. I had consistently lead the Woodbury office to its position as the #1 Office in the nation. Prior to that, I served 9 years in the U.S. Marine Corps. While in the Military, I received a full scholarship to college through the Marine Enlisted Commissioning Education Program. Philosophy: I will always do what is in the best interest of everyone involved. I will never try to force a situation if it not a win-win for both the employer and candidate.
