Software QA / Tech Support Engineer (Hauppauge, L.I., NY)

• The duties for this role will be split between Tech Support and Software Testing.
• Our firm considers top quality technical support to be vital to our business. We practice what we preach and our main priority is making our customers smile. Our customers are the core of our existence.

Requirements:
• Must have solid QA/Testing experience along with strong Technical Support and Troubleshooting skills, perseverance, and a high level of patience.
• Ability to communicate and empathize with all levels of customers: Executives, End Users, and Developers. Strong English communication skills, both oral and written are a must.
• Multi-tasking skills and the ability to handle multiple projects and priorities is a must have
• Should have an understanding of CRM (Customer Relationship Management) concepts
• Must be detail oriented and have a proven history of follow-through and success
• Self Motivated with the ability to "dive right in", be effective, and make a difference
• Should have a natural curiosity about "how things work" and "how to make them better"
• Hands-On knowledge of, and experience with email servers and client configuration
• In addition to QA and Technical Support experience, the candidate selected will have a strong understanding of Web Development Technologies and Concepts such as: AJAX, Ruby on Rails, PHP, ASP.Net, JSP, JavaScript, HTML, Databases. Should also be up to date with Social Networking sites such as Twitter, Facebook, etc...

Responsibilities:
• Quick and accurate handling and completion of support interactions: email, Twitter, phone, chat, screen sharing
• Will go the extra mile to follow-up with customers, ensuring issues are resolved and customers are satisfied
• Maintaining customer-facing and internal knowledge base articles
• Build relationships with other departments to work together solving problems and making improvements
• Software Testing, which includes reporting of defects and seeing them through to closure
• Make recommendations to improve products and processes
• Be a team player in a flat-structured, highly collaborative environment


This is a permanent, full time position. Please do not apply (or refer) unless authorized to work in the US.
All candidates must be either US Citizens or US Permanent Residents

All candidates MUST be local to Suffolk County, L.I., NY.
Please do not apply if you are not local, even if you would pay your own relocation.
Relocation is NOT offered.