SQL / Application Support
Analyst
Overview:
National firm is seeking an SQL/Application
Support Analyst to work within an established Application Management and
Support Team to support proprietary application systems. The position will report
to the Director of Application Management and Support. Will provide daily
support to our internal and client users. The position works closely with all Development/QA,
Product and Project Management and will act as a Business/IT Liaison to
optimize and streamline user workflows and processes for all of our proprietary
systems.
Responsibilities:
· Provides
day-to-day application support to users
· Assists in
implementing integrated solutions with clients and vendors
·
Works with the
Application Team to analyze business needs
·
Troubleshoots
critical business functions related to customer inquiries
·
Trains internal
users on proprietary applications
· Maintains
technical system support documentation
· Resolves
problems, coordinates production issues between the development teams, business
and other technical teams/vendors
· Completes
periodic checklist for health checks of operation
·
Performs root
cause analysis, issue escalation, reports and tracks problems
·
Identifies
opportunities to improve the supported applications
· Assists and/or
manages various projects
Requirements:
·
At least 5 years’
experience working in IT, with at least 3 years of related experience
· Must have Strong SQL Skills with ability to write Complex Queries and DML Commands
· Must have a
Customer Service and Support mind-set
·
Excellent English
communication and interpersonal skills and the ability to interact at all levels
of a corporate organization
·
Outstanding
technical troubleshooting/analytical skills with the ability to perform
involved and independent research
·
Proficient in MS
Office, in particular MS Excel
·
Experience in
application programming a plus
This is a permanent,
full time position (NOT a contract). Please do not apply (or refer) unless
authorized to work in the US.
All candidates must be
either US Citizens or US Permanent Residents
All candidates MUST be
local to Melville, L.I., NY
Please do not apply if
you are not local, even if you would pay your own relocation.
Relocation is NOT
offered.
RESUMES FROM OUTSIDE
OF THE US WILL NOT BE READ
