Help Desk Specialist (Video
/ CCTV) (Woonsocket, RI 02895)
- Resumes without full name and current address (city and state a minimum) will not be reviewed.
- Resumes with abbreviated career history or only partial career history will not be considered
- Resumes from outside of the United States will not be reviewed
Overview:
The On-Site Support Specialist position is a mid-level
technical position providing support for our Video Systems products to a
high-profile firm in Woonsocket, RI. In this role, the on-site specialist will
be a daily support presence at the client’s corporate location, acting as an
extension of our support team dedicated solely to this client. Will be assigned
as the primary point of contact, solving their technical problems and helping
them get the most out of their video technology. This role requires a high
level of customer service while along with a technical skillset.
Responsibilities:
- Take responsibility for smooth running of all proprietary video systems.
- Evaluate system performance and report any issues or trends; proactive approach.
- Help maintain and implement our video technology and perform daily checks of video equipment.
- Provide technical support inclusive of troubleshooting and repair of video hardware and software related issues, including peripheral devices, connectivity to local and wide area networks. Setup of new equipment based on a standard configuration.
- Perform analysis and diagnosis and resolution of complex issues and recommend and implement corrective solutions.
- Take ownership of issues and professionally manage them through resolution.
- Fielding service requests via a ticketing system, email and over the phone. Log relevant incident/service request details per support procedures. Ensure tickets are updated at all times until issues are resolved.
- Interface with support, development and management teams.
- Maintain and develop a professional level of understanding of our core technologies and products.
- Maintain integrity of stores that are listed in Central Management (CM) database. Assist with setup of analytic cameras in CM as needed.
- Configure cameras as needed to ensure proper storage is met per compliance requirements.
- Assist with ensuring remote connectivity is established as new units are set up in CM.
Requirements:
- Current experience troubleshooting and providing remote technical support in a Help Desk or Call Center environment
- Self-motivated and directed with the ability to effectively prioritize and execute tasks; able to work independently and within a team.
- Strong customer service orientation.
- Analytical and problem-solving abilities, with keen attention to detail.
- Knowledge of CCTV systems including HVR/NVR equipment and Analog/IP camera ONVIF and H.264 streaming a deciding plus.
- 2+ years of experience troubleshooting Linux and Windows Desktop Operating Systems a plus.
This is a permanent, full time position. All candidates MUST
be local to Woonsocket, RI. Do not apply if you are not local, even if you
would pay your own relocation. Relocation will not be considered.
All candidates must be legally eligible to work in the
United States without sponsorship and must reside locally. Sorry, no Visa
Sponsorship or Transfers at this time. No 3rd Party Recruiters unless you
represent a local candidate with all of these qualifications
RESUMES FROM OUTSIDE OF THE US WILL NOT BE READ
