Application Support Analyst
Support &
Configuration Responsibilities
· Troubleshoots technical issues related to
software and configuration
·
Creates workaround procedures when standard
procedures have failed and ensures issues are resolved in a timely fashion
·
Escalates urgent problems requiring more
in-depth knowledge to appropriate internal resources
·
Performs Analysis of task history to
prevent/eliminate recurring Support tasks
·
Creates configuration specification and data
edit impact analysis documents used to configure software
·
Generates/disseminates configuration reports to
IT & outside staff outlining configuration changes
· Documents support/configuration items for the IT
Policies and Procedures Library
Testing
Responsibilities
·
Develop and maintain test plans related to
system functionality and newly introduced system modifications
·
Execute regression tests, functional tests and
data tests
· Document quality assurance practices
·
Report, track and determine priority of reported
bugs
·
Generate/distribute configuration reports where
appropriate
·
Perform post implementation follow up
·
Initiate new tasks for issues on existing live
programs reported during testing
·
Create/Update implementation plan items during
the lifecycle of the task/project where more than one IT department is required
for deployment
·
Create procedures/provide training as new system
elements are introduced
·
Document all pertinent communications by way of
copy to the task/project folder or task database as appropriate
This is a permanent, full time position.
All candidates MUST
be local to Plainview, L.I., NY
Please do not apply if you are not local, even if you would
pay your own relocation.
Relocation is NOT
offered.
All candidates
must be legally eligible to work in the United States without sponsorship and
must reside locally. Sorry, no Visa
sponsorships or Transfers at this time. No 3rd Party Recruiters unless you
represent a local candidate with these qualifications
RESUMES FROM OUTSIDE OF THE US WILL NOT BE READ
