Oracle Database Administrator (Hauppauge, NY)

Oracle Database Administrator

Overview

Large, Suffolk County based manufacturing firm is seeking an experienced Oracle Database Administrator (DBA) to help support a large number  of Oracle based applications. Must have current experience with the design, implementation and production support of multiple Oracle products.

Responsibilities:

·       Will be responsible for all Oracle 10g/11g DBA duties including installation, configuration, capacity planning, upgrades, performance tuning, backup and recovery. Ensure backup and recovery of all Oracle data using RMAN and Standby Databases

·       Will perform installations, upgrades and patch management of Oracle E-Business Suite and other Oracle based environments.

·       Help support code migration, database change management and data management through the various stages of development life cycle and will coordinate with support teams and business units to schedule off hour database maintenance.

·       Automate and script repetitive maintenance tasks to optimize database performance (indexes, backup jobs, restores, loads, etc.)

·       Clone and refresh non-prod environments with production data.

·      Train and educate other, more junior DBA Staff Members

·       Raise, follow-up, and resolve service support tickets with Oracle support

·       Develop and document formal processes and procedure

 

Experience:

·       Bachelor's Degree in Computer Science, Advanced Degree preferred.

·       Must have current, strong Production Oracle DBA experience in a Unix/Linux environment.

·       Solid, current experience with Oracle Real Time Application Clusters (RAC) 11g with ASM or NFS.

·       Will have significant experience supporting Oracle E-Business Suite in a Linux environment.

·       Exposure to managing multiple databases using Oracle 11g Grid Control or Enterprise Manager.

·       Well-versed with PL/SQL, SQL and Unix/Linux shell programming

·       Proven experience designing highly available and disaster recovery database solutions using Data Guard.

·       Should be experienced with SQL/SSIS

·       Strong Linux experience (Red Hat, Oracle Enterprise Linux)

·       Experience supporting Demantra, Seibel UCM, Siebel Loyalty, and Oracle Retail products a big plus

·       Experience with Exadata and Exalogic Hardware is a plus.

·       Must have excellent English communication skills to work on a daily basis with management, functional and development support teams, system administrators, and vendors

·       Must be able to manage multiple projects and workloads in a fast-paced, rapidly changing environment.

·       Must have solid Project Management skills to lead Database related projects.

·       Must be able to work well independently and within team environments

·       Oracle Certified Professional (OCP) or related Certification is ideal

This is a permanent, full time position.

All candidates MUST be local to Suffolk County, L.I., NY

Please do not apply if you are not local, even if you would pay your own relocation.

Relocation is NOT offered.

All candidates must be legally eligible to work in the United States without sponsorship and must reside locally. Sorry, no Visa sponsorships or Transfers at this time. No 3rd Party Recruiters unless you represent a local candidate with these qualifications

Resumes from outside of the US will not be read

 

Technical Business Analyst / Contact Center IT Business Analyst (Hauppauge, NY)

Technical Business Analyst / Contact Center IT Business Analyst

 

Overview:

·       Under the direction of the Contact Center Solutions Manager, the IT Contact Center Business Analyst works with business units to provide value-added solutions that improve our business. The analyst is accountable for understanding the business problems, delivering actionable insights, implementing new capabilities and processes with our business teams, and ensuring our projects and services add measurable business value.  

·       The analyst will work directly with business leaders to identify options, then conduct and deliver solutions to various issues. This role combines analytic skills and business understanding. The position demands strong communication and leadership skills since the work will involve significant collaboration with other analysts, internal business partners, suppliers, and perhaps even customers.

·       The analyst may also be responsible for mentoring of peers, technical solution development and delivery, deployment validation and advanced troubleshooting of releases for our Cisco ICM/ CVP architectures.  Responsibilities include integration with other enterprise applications and back-office systems. Experience with multi-site configurations, hybrid (IP & TDM) environments, and large system administration is a plus.

Responsibilities:

·       Analyzes business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Assists in the business process redesign and documentation as needed. Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprise's competitive edge.

·       Develop in-depth business, domain, analytical, and systems knowledge for building relevant Contact Center solutions and services, especially expertise in Customer Relationship Management (CRM) solutions

·       Consult with and coach business teams on appropriate uses of data, analytical solutions, and tools

·       Work in multi-functional teams to evaluate business activities

·       Client Management & Communication: Responsible for serving as a liaison between the Contact Center community and the IT organization to provide technical solutions to meet user needs. Responsible to communicate with management as required

·       Project Management: Responsible for all aspects of project management, including but not limited research and analysis, project planning and coordination, requirements gathering and design, development and testing, deployment and release strategy, training and education, reporting and measurement, and ongoing operations and support.

·       Vendor Management: Work collaboratively with external vendors to support and enhance existing solutions, or deploy new technologies. Manage project budgets, timelines, and resource allocation and assignments.

Experience:

·       5 years of experience as a business analyst

·       Experience with Business Process Mapping and analysis

·       Excellent written and verbal communication skills to influence others to take action,

·       Demonstrated ability to create and maintain technical documentation

·       Comfortable with working with ambiguous business scenarios and possesses strong thinking/problem-solving skills which can be applied to business processes with a "can-do" attitude

·       Demonstrated ability to handle multiple priorities

·       Experience in the Nutritional Supplement, Pharmaceutical, or other CPG (consumer package goods) public company is preferred

·       Experience with Customer Relationship Management (CRM) solutions, such as Salesforce.com

·       Experience testing and implementing new applications

·       Program and/or Portfolio Management experience a plus

·       ITIL Framework awareness

·       Experience working with projects related to design, integration and deployment experience with Cisco ICM / CVP

·       Experience working with CISCO IP-IVR Applications and Architecture a plus

·       Exposure to a disciplined development methodology and release management process

Requirements:

·       Candidates must have at least a Bachelor's degree in Business, Computer Science, Engineering or a related area (e.g. Finance, MBA.)

·       Cisco Certifications (i.e., CCNA, CCDP, CCIE, etc) are desired, but not required

·       Demonstrated leadership and very strong analytics skills in applying techniques to deliver actionable insights from business data.

·       Strong written and verbal communication and presentations skills to influence others to take action and provide objective viewpoint to business leadership

·       Ability to think and communicate like a business owner, with a passion for driving business growth, and the skills to develop an in-depth knowledge and understanding of the particular business or business process that is the focus of analysis

·       Demonstrated ability to handle multiple priorities and to collaborate with others

·       Demonstrated ability to learn new processes, systems, and organizations quickly and to apply knowledge to appropriate domain

·       Strong time management and organization skills Strong proficiency in Microsoft Word, PowerPoint and Excel

·       Able to work in fast paced environment with flexibility

·       Extreme attention to details and outstanding organizational skills

·       Self-starter, highly motivated to excel with minimal supervision

This is a permanent, full time position.

All candidates MUST be local to Suffolk County, L.I., NY

Please do not apply if you are not local, even if you would pay your own relocation.

Relocation is NOT offered.

 

All candidates must be legally eligible to work in the United States without sponsorship and must reside locally. Sorry, no Visa sponsorships or Transfers at this time. No 3rd Party Recruiters unless you represent a local candidate with these qualifications

RESUMES FROM OUTSIDE OF THE US WILL NOT BE READ